Terms of Service

By creating an account, making a booking, or otherwise using the Service, you confirm that you are at least 18 years of age and legally capable of entering into a binding agreement. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use at support@akwaaba.app. Akwaaba is not liable for losses arising from unauthorized access to your account.

Akwaaba provides a travel platform that connects travelers with curated Ghana travel packages, experiences, events, and AI-powered itinerary planning. We act as an authorized agent between travelers and local hosts, experience providers, and service vendors. Hosts are independent operators solely responsible for the experiences, services, and legal compliance of their listings.

• All bookings are subject to availability and confirmation by the host or experience provider.
• By completing a booking, you agree to the specific terms, inclusions, and exclusions described in the listing.
• Akwaaba reserves the right to cancel or modify bookings in cases of force majeure, safety concerns, or listing inaccuracies.
• You are responsible for ensuring you have valid travel documents (passport, visa) for travel to Ghana.
• A reservation deposit may be required to hold your spot. The $100 deposit is refundable per our cancellation policy.

• All payments are processed securely through Paystack. By making a payment, you agree to Paystack's terms of service.
• Prices displayed to Ghana-based users are in Ghanaian Cedis (GHS) in compliance with Bank of Ghana Notice BG/GOV/SEC/2022/04. International users see prices in their local currency.
• For curated packages, a $100 refundable reservation deposit is required to hold your spot. The remaining balance is due per the schedule outlined at booking.
• All applicable taxes (VAT) are included in the displayed price.

• ✕You agree not to: use the service for any unlawful purpose
• ✕You agree not to: impersonate another person or entity
• ✕You agree not to: interfere with or disrupt the service or its infrastructure
• ✕You agree not to: scrape, harvest, or collect data from the service without consent
• ✕You agree not to: post false, misleading, or defamatory content
• ✕You agree not to: circumvent security features or access restrictions
• ✕You agree not to: attempt to contact hosts or experience providers outside the akwaaba platform to circumvent fees

Experience providers, package operators, and event hosts who list on Akwaaba ("Hosts") are independent operators, not employees or agents of Akwaaba. Akwaaba collects payments from customers on behalf of Hosts as an authorized agent and remits proceeds net of the platform fee.

Hosts are solely responsible for their own income taxes, VAT obligations, Ghana Tourism Authority (GTA) licensing, and all other legal requirements applicable to their business. Akwaaba does not withhold or remit taxes on behalf of Hosts.

All content on the Service — including text, images, logos, designs, software, and AI-generated itineraries — is owned by or licensed to Akwaaba App Labs, Inc. and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

To the maximum extent permitted by law, Akwaaba shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including lost profits, data loss, or travel disruptions.

Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid to Akwaaba in the 12 months preceding the claim.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. Akwaaba does not guarantee that experiences, packages, or events will meet your specific expectations. Travel inherently involves risks, and you assume responsibility for your travel decisions.

You agree to indemnify and hold harmless Akwaaba, its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law provisions. Any disputes shall be resolved in the courts located in Delaware, and you consent to the jurisdiction of such courts.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Service. Continued use after changes constitutes acceptance of the revised Terms.