Akwaaba App

f.a.q

akwaaba app

 

Frequently Asked Questions (FAQ)

General Questions

1. What is the Akwaaba App?
Akwaaba App is a comprehensive platform designed to help users explore Ghana’s vibrant culture, businesses, events, and travel opportunities. Whether you’re looking for restaurants, attractions, events, or property listings, Akwaaba App connects you with verified local businesses and experiences.

2. Is the Akwaaba App free to use?
Yes! The Akwaaba App is free to download and use for exploring businesses and events. Some premium features, such as exclusive deals and premium business listings, may require a subscription or one-time payment.

3. Where can I download the Akwaaba App?
You can download the Akwaaba App from:

4. Is the Akwaaba App available outside Ghana?
Yes, the Akwaaba App can be accessed globally, making it easy for travelers and Ghanaians living abroad to explore businesses and plan visits before arriving.

5. How do I contact Akwaaba App support?
You can reach our support team via:


Using the App

6. How do I create an account?
Creating an account is simple:

  1. Download the Akwaaba App.
  2. Click on “Sign Up” and enter your details (name, email, phone number).
  3. Verify your account via email or SMS.
  4. Start exploring Ghana!

7. How can I find businesses or events near me?
Use the search feature to browse listings by categories such as restaurants, nightlife, shopping, and upcoming events. You can also filter results based on location, ratings, and price range.

8. What is the Throne Holder system?
The Throne Holder system rewards top users who contribute reviews, recommendations, and referrals. Earn points to unlock perks such as free meals, spa visits, and discounts.

9. How do I purchase event tickets?

  1. Navigate to the event page.
  2. Click “Buy Ticket” and choose your preferred ticket type.
  3. Complete payment securely via mobile money, credit card, or bank transfer.
  4. Your ticket QR code will be available in the app.

10. Can I save my favorite places and events?
Yes! Simply tap the heart icon on any business or event listing to add it to your favorites list for easy access later.


Akwaaba for Business

11. How do I list my business on Akwaaba App?
You can list your business by following these steps:

  1. Create an account and go to your profile.
  2. Click “Akwaaba for Business” and fill out your business details.
  3. Upload images, add contact details, and set your preferred category.
  4. Submit for review. Once approved, your business will be live.

12. What types of businesses can join Akwaaba?
Akwaaba welcomes all types of businesses, including restaurants, hotels, tour operators, shopping outlets, beauty salons, and more.

13. Are there any fees to list my business?
A basic listing is free, but businesses can opt for premium features like homepage placement, promotional campaigns, and social media highlights for a fee.

14. How do I promote my business?
We offer various promotional packages, including:

  • Featured business placements
  • Social media influencer partnerships
  • Newsletter spotlights
  • Sponsored ads in the app

15. How do I update my business information?
Log into your business dashboard, select your listing, and edit details such as opening hours, menu updates, or new services. Changes will be reviewed before going live.


Akwaaba Properties

16. What is Akwaaba Properties?
Akwaaba Properties is a real estate marketplace within the app, showcasing verified property listings for rent and sale in Ghana.

17. How do I list my property for sale or rent?
Property owners and agents can list properties by signing up and using the “Add Listing” feature under the Properties section. Premium services include lead generation, high-quality media, and featured listings.

18. What makes Akwaaba Properties different?
Our platform ensures property authenticity through stringent due diligence, verified partners, and AI-powered property matching to help clients find ideal properties.

19. Can I contact property agents through the app?
Yes! Each property listing includes contact details and a messaging feature to directly connect with agents or property owners.


Influencer Program

20. What is the Akwaaba Influencer Program?
Our Influencer Program connects food and travel influencers with local businesses to create authentic promotional content and experiences such as food tastings, city tours, and sponsored trips.

21. How can I become an Akwaaba influencer?
Interested influencers can apply through the app by providing their social media profiles and engagement metrics. Approved influencers get exclusive access to events and brand collaborations.

22. What benefits do influencers get?
Influencers enjoy:

  • Exclusive invites to events and experiences
  • Collaboration opportunities with top brands
  • Performance-based rewards and bonuses

Akwaaba Rewards Program

23. How does the Akwaaba Rewards Program work?
Users earn points for various activities, such as referring friends, leaving reviews, and booking experiences. These points can be redeemed for discounts and freebies at partner businesses.

24. How do I redeem my rewards?
Go to the Rewards section in the app, browse available rewards, and redeem your points for special offers and gifts.

25. Do rewards expire?
Yes, rewards have an expiration date, so be sure to use them before they expire. You can check expiration details under your rewards balance.


Akwaaba Trip Planner

9. What is the Akwaaba Trip Planner?
The Akwaaba Trip Planner service leverages our eco system  help users create customized travel itineraries based on their preferences, budget, and available offers.

10. How does the Trip Planner work?
We analyze your travel goals, interests, and available budget to suggest personalized itineraries, including accommodation, dining, attractions, and transportation options.

11. Can I customize my trip plan?
Yes! You can manually adjust your itinerary by adding or removing destinations, activities, and services based on your preferences.

12. Does the Trip Planner offer real-time recommendations?
Yes, dynamic updates recommendations based on real-time events, weather conditions, and ongoing promotions to provide the best experience.

13. Is the Trip Planner feature free?
Yes

14. How do I book my trip through the app?
Once your itinerary is finalized, you can book accommodations, tickets, and experiences directly through the app or simply reach out of you have any diffuculties.

15. Can I share my trip plan with others?

Yes

Safety and Security

26. Is my data safe on the Akwaaba App?
Yes, we prioritize user data security with encryption and strict privacy policies to ensure your personal information remains protected.

27. How do I report a fake or fraudulent listing?
If you come across any suspicious activity, report it using the “Report” button within the app, or contact our support team directly.

28. Can I block or report a user?
Yes, you can block users and report any suspicious behavior to maintain a safe community experience.


Technical Support

29. What should I do if the app is not working properly?
Try the following steps:

  1. Ensure you have the latest version of the app installed.
  2. Clear your cache and restart the app.
  3. If the issue persists, contact our support team.

 

30. Can I use Akwaaba App offline?
Certain features, like browsing saved listings, are available offline, but real-time updates and ticket purchases require an internet connection.


Still have questions?
If you didn’t find the answer you were looking for, feel free to contact us at support@akwaaba.app or visit our Help Center in the app.


Have Any Question?

Simply want to share your thoughts, Kindly reach out.​

hello@akwaaba.app

+233 59 895 4903